Returns, Cancellation & Refund Policy for SajShringar

Return Window: You can return, Exchange any item within 7 days from the date of delivery.

Cancellation Policy:

  • If you need to cancel an order, please do so before it is shipped. Log into your account and click on the ‘Cancel Order’ option next to the order number you wish to cancel. You can also contact us via WhatsApp for order cancellation.
  • If you cancel your order before it is shipped, we will refund you the entire amount.

Refunds:

  • Refunds will be initiated within 48 hours of approval from the returns team.
  • It may take between 3 to 5 working days for the refund to reflect in your account.

Eligibility for Returns:

  • The sarees or clothing items must be unwashed, and properly packed. They do not need to be in the original packaging.

Initiating a Return:

  • To initiate a return, please visit our returns page at https://sajshringar.com/refund-policy.
  • Enter your order ID and either your mobile number or email.
  • Once you initiate a return, follow the instructions provided.

Damaged or Tampered Packages:

  • If you receive a product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return it to the delivery person.
  • Additionally, please email us at sajshringar01@gmail.com mentioning your Order ID.

Important Notes:

  • Return requests will not be accepted through any other medium, such as email, Facebook/Instagram chat, or phone call.
  • When returning a product to the courier, it is mandatory to take a receipt (physical or via message). In case of a lost shipment, we will need proof of return from you.
  • Refunds will be processed within 4-7 days after the product is received back at our warehouse.

Self-Shipping Option:

  • If the reverse pick-up option is not available in your location, you can self-ship the products to us using a reliable courier service after raising a return request.
  • Please ensure that the products are unused, unwashed, and all tags are intact.
  • The return courier charges will be reimbursed by us.

Refunds:

  • Refunds will be initiated within 48 hours of approval from the returns team.
  • It may take between 3 to 5 working days for the refund to reflect in your account.

Bundle Offers:

  • If you decide to return only a portion of the products included in a bundle offer, the offer for the bundle discount (e.g., Buy 2 and Get 1 Free, Buy 3 and Get 50% OFF, etc.) may no longer be valid.

Sale/Offer Items:

  • Products purchased during a sale or offer will be eligible for an exchange.

Contact Information:

  • For any questions or assistance, please reach out to us at sajshringar01@gmail.com or call us at +919867177087

Refund & Exchange Policy – Saj Shringar

At Saj Shringar, your satisfaction is our top priority. We understand that issues may occasionally arise, and we are committed to resolving them swiftly and professionally to ensure a positive shopping experience every time.

Returns for Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, we will gladly accept a return and issue a full refund or provide a replacement, as per your preference.

To initiate the return process:

  • Please inspect your order upon delivery.
  • If you identify any issue, contact us within 7 days of receiving the item.
  • Send us a clear photograph or video showcasing the defect or damage.
  • Retain your order receipt and share the Order ID along with the return courier tracking number.

To qualify for a return:

  • The item must be in its original packaging, with all product tags intact.
  • The product must be unstitched, unused, and unaltered.
  • Returns must be made within 7 days from the date of delivery.

Once we receive and inspect the returned item, we will notify you of the refund approval status. Approved refunds will be processed via your original payment method within 3–7 business days from the return’s receipt.

Exchange Policy – No Questions Asked

We offer a hassle-free exchange policy if you are unsatisfied due to color, size, or style preferences. You can choose any alternate product of equal or higher value from our collection.

To request an exchange:

  • Inform us within 7 days of delivery.
  • Ensure the product is unused, unstitched, and in original condition with tags.
  • Provide your Order ID, proof of purchase, and return tracking ID.

Once we receive and inspect the returned product, your exchange will be processed, and the new item will be dispatched promptly.

Return Address

Saj Shringar
Mumbai – 400080, India

Contact Us to Initiate a Return or Exchange

Please obtain prior authorization before sending any item back. Unauthorized returns will not be accepted.

You may reach us via:

Phone/WhatsApp: +91-9867177087
Email: sajshringar01@gmail.com