Returns, Cancellation & Refund Policy for SajShringar

Returns, Exchange, Cancellation & Refund Terms

We are committed to delivering authentic, premium-quality products. Before requesting a return or exchange, kindly note the following:

Returns & Exchanges

  • Returns or exchanges may be requested within 7 (seven) days from the date of delivery.
  • A Product is eligible for return or exchange where it is received in a damaged condition, contains a manufacturing defect, is not as described, or where a wrong or incomplete Product has been delivered.
  • An uninterrupted unboxing video, commencing from the sealed and unopened package, is mandatory for any claim relating to shortage, an incorrect Product, or damage in transit.
  • The Product must be unused, unwashed, unworn and unaltered, with all original tags, labels and accessories intact, and must be accompanied by the invoice. Please return the Product in secure packaging.
  • Products that have been worn, washed, altered, ironed, dry-cleaned, perfumed, stained, damaged, soiled, or otherwise used by the Customer after delivery shall not be eligible for return, exchange or refund. Products returned without original tags, labels, invoices, packaging, freebies or accessories may be rejected at the Company’s sole discretion.

Please Note

Returns, exchanges or refunds will NOT be accepted for:

  • Change of mind or personal preference.
  • Colour, design, pattern, style, material, fit, comfort, or appearance of the Product variations due to photography, lighting or mobile/computer screen settings.
  • Minor loose threads, creases, wrinkles, fold marks, packaging impressions, or other insignificant cosmetic variations that are customary in the textile, apparel, and fashion industry.
  • Slight differences in quality, feel, softness, thickness, weave, stitching, dimensions, fitting, or finish of the Product that do not materially affect its intended use or functionality.
  • Any expectation mismatch where the Product substantially conforms to the description, specifications, and images provided on the Company’s website or platform.
  • Products that have been worn, washed, altered, ironed, dry-cleaned, perfumed or damaged after delivery.
  • Sale, discounted or promotional products (unless specifically stated otherwise).

Customer care hours: Monday to Friday, 9:30 am to 6:30 pm IST.

For more clarity please read our terms and conditions placed at our website : www.sajshringar.com

Thank you for choosing Saj Shringar.

We appreciate your trust and look forward to serving you again.

Every Saj Shringar creation is carefully handcrafted. Slight variations in colour, weave and craftsmanship are not imperfections—they are the hallmark of authentic artisanal work.

Refund & Exchange Policy – Saj Shringar

At Saj Shringar, your satisfaction is our top priority. We understand that issues may occasionally arise, and we are committed to resolving them swiftly and professionally to ensure a positive shopping experience every time.

Returns for Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, we will gladly accept a return and issue a full refund or provide a replacement, as per your preference.

To initiate the return process:

  • Please inspect your order upon delivery.
  • If you identify any issue, contact us within 7 days of receiving the item.
  • Send us a clear photograph or video showcasing the defect or damage.
  • Retain your order receipt and share the Order ID along with the return courier tracking number.

To qualify for a return:

  • The item must be in its original packaging, with all product tags intact.
  • The product must be unstitched, unused, and unaltered.
  • Returns must be made within 7 days from the date of delivery.

Once we receive and inspect the returned item, we will notify you of the refund approval status. Approved refunds will be processed via your original payment method within 3–7 business days from the return’s receipt.

Exchange Policy – No Questions Asked

We offer a hassle-free exchange policy if you are unsatisfied due to color, size, or style preferences. You can choose any alternate product of equal or higher value from our collection.

To request an exchange:

  • Inform us within 7 days of delivery.
  • Ensure the product is unused, unstitched, and in original condition with tags.
  • Provide your Order ID, proof of purchase, and return tracking ID.

Once we receive and inspect the returned product, your exchange will be processed, and the new item will be dispatched promptly.

Return Address

Saj Shringar
Mumbai – 400080, India

Contact Us to Initiate a Return or Exchange

Please obtain prior authorization before sending any item back. Unauthorized returns will not be accepted.

You may reach us via:

Phone/WhatsApp: +91-9867177087
Email: sajshringar01@gmail.com