This Policy sets out the terms on which you may cancel an order, or return or exchange a delivered product, and how any applicable refund will be processed.

1. Return & Exchange Window

You may request a return or exchange of an eligible item within 7 (seven) days from the date of delivery.

2. Cancellation Policy

• Orders may be cancelled only before they have been shipped. To cancel, log into your account and select ‘Cancel Order’ next to the relevant order, or contact us via WhatsApp with your order details.
• Where an order is cancelled before shipping, the entire amount paid will be refunded to the original mode of payment.
• Orders that have already been shipped cannot be cancelled and may only be returned in accordance with this Policy once delivered.

3. Eligibility for Returns

• Products must be unwashed and properly packed to be eligible for return. The Customer shall record a continuous and unedited unboxing video clearly showing the sealed package being opened and the alleged defect, if any. No claim relating to damage, shortage, wrong product, or manufacturing defect shall be entertained in the absence of such unboxing video.
• Products purchased during any sale, discount, promotional campaign, clearance sale, festive offer, coupon-based offer, or special pricing event shall be eligible only for exchange or store credit, unless expressly stated otherwise by the Firm.
• Where only part of the products included in a bundle offer (for example, ‘Buy 2 Get 1 Free’ or ‘Buy 3 Get 50% Off’) is returned, the applicable bundle discount may be re-calculated or forfeited, and the refund adjusted accordingly. The Firm reserves the absolute right to reject any partial return request where acceptance of such return would defeat the purpose of the promotional offer or result in unjust enrichment of the Customer.
• Any refund approved shall be limited only to the net amount actually paid by the Customer after giving effect to all applicable deductions, adjustments, promotional benefits, shipping charges, and taxes, as determined by the Firm.

4. Non-returnable items

· The Firm shall not accept any return, exchange, replacement, or refund request on account of any of the following reasons, which shall not be treated as defects or deficiencies in the Product:

· Minor variations in colour, shade, texture, print, finish, size, weight, or appearance arising from the manufacturing process, lighting conditions, photography, image editing, screen/display settings, monitor resolution, or natural characteristics of the Product;

· Slight variations in the quality, feel, softness, thickness, weave, stitching, dimensions, fitting, or finish of the Product that do not materially affect its intended use or functionality;

· The Customer’s personal dislike or change of mind regarding the colour, design, pattern, style, material, fit, comfort, or appearance of the Product;

· Minor loose threads, creases, wrinkles, fold marks, packaging impressions, or other insignificant cosmetic variations that are customary in the textile, apparel, and fashion industry;

· Any expectation mismatch where the Product substantially conforms to the description, specifications, and images provided on the Firm’s website or platform.

· Products that have been worn, washed, altered, ironed, dry-cleaned, perfumed, stained, damaged, soiled, or otherwise used by the Customer shall not be eligible for return, exchange or refund. Products returned without original tags, labels, invoices, packaging, freebies or accessories may be rejected at the Firm’s sole discretion.

· The Firm shall have the sole and absolute discretion to determine whether any variation constitutes a genuine manufacturing defect or is merely a permissible variation inherent to the nature of the Product. The decision of the Firm in this regard shall be final and binding.

5. Right to reject fraudulent claims

The Firm reserves the right to reject any return, exchange or refund request where it reasonably believes that:

· the Product has been used, altered or damaged after delivery;

· the Product returned is different from the Product originally shipped;

· the Customer has submitted false, misleading or fraudulent information;

· the Customer has repeatedly abused the return policy; or

· the return request is otherwise inconsistent with these Terms.

Initiating a Return or Exchange

• Visit our returns page at sajshringar.com/refund-policy.
• Enter your Order ID together with the mobile number or email address used to place the order.
• Follow the instructions provided to complete your return or exchange request.
• Return requests will be accepted only through the process set out above. Requests made via email, social media (Facebook/Instagram) chat, or telephone call alone will not be accepted.

6. Damaged or Tampered Packages

• If a package appears tampered with or damaged at the time of delivery, please refuse to accept it and return it to the delivery personnel.
• Please also notify us promptly at sajshringar01@gmail.com, quoting your Order ID, so that we may assist you further.

7. Return Shipping

• Where reverse pick-up is available at your location, our courier partner will collect the product from your address.
• Where reverse pick-up is not available, you may self-ship the product to us using a reliable courier service after raising a return request. Please ensure the product is unused, unwashed, and that all tags are intact.
• Reasonable return courier charges will be reimbursed by us upon successful processing of the return.
• When handing a product to the courier for return, please retain a receipt (physical or digital). In the event a return shipment is lost in transit, we will require this proof of dispatch from you.

8. Refund Processing

• Refunds will be initiated within 48 (forty-eight) hours of the return being approved by our returns team, and processed within 4–7 days of the returned product being received at our warehouse.
• Once initiated, refunds typically take 3 to 5 working days to reflect in your original mode of payment, depending on your bank or payment provider.

9. Contact Information

For any questions or assistance regarding cancellations, returns, exchanges, or refunds, please contact us at:

• Email: sajshringar01@gmail.com
• Phone: +91 98671 77087