SAJ SHRINGAR

Website Terms & Conditions | Shipping & Delivery Policy | Cancellation, Return, Exchange & Refund Policy

Website: www.sajshringar.com

Welcome to Saj Shringar — a world where heritage is worn with power, grace and enduring beauty.

These Terms & Conditions, together with the Shipping & Delivery Policy and the Cancellation, Return, Exchange & Refund Policy set out below (collectively, the “Terms”), govern your access to and use of the website www.sajshringar.com (the “Site”). By accessing, browsing, or placing an order on the Site, you agree to be bound by these Terms. Please read them carefully before using our services. If you do not agree with any part of these Terms, please discontinue use of the Site.

PART A — TERMS & CONDITIONS

1. General

1.1 This Site is owned and operated by Saj Shringar (“we,” “our,” or “us”) being a Firm, having its registered office at Mulund West, Mumbai, India. Throughout the Site, the terms “you” and “your” refer to the user or visitor of the Site.

1.2 By visiting this Site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms, including our Privacy Policy and any additional terms and conditions referenced herein, all of which are deemed incorporated into these Terms by reference.

1.3 We reserve the right to update, change, or replace any part of these Terms at our discretion, at any time, without prior notice. It is your responsibility to review these Terms periodically. Continued use of the Site following any changes constitutes your acceptance of those changes.

2. Eligibility

2.1 You must be at least 18 years of age to use this Site or make purchases. By using this Site, you represent and warrant that you are legally capable of entering into binding contracts under the Indian Contract Act, 1872.

2.2 If you are under the age of 18, you may use the Site only under the supervision and with the prior consent of a parent or legal guardian, who shall be responsible for all activity conducted on your behalf.

3. Products & Services

Saj Shringar offers handcrafted/handwooven Sarees, curated fashion, and lifestyle products celebrating heritage and craftsmanship.

• All product images are for illustration purposes only; slight variations in colour, design, or texture may occur due to photography, screen/display settings, or the handcrafted nature of the products, and shall not be treated as defects.
• We reserve the right to limit quantities or discontinue any product at any time, without prior notice.
• Prices are subject to change without notice and, unless stated otherwise, are exclusive of customs duties, import taxes, or other levies applicable to international orders.
• By placing an order, the Customer consents to receive communications, invoices, transactional emails, SMS, WhatsApp messages and other notifications electronically, which shall satisfy any legal requirement that such communications be in writing.

4. Orders & Payment

• When you place an order, you confirm and agree that all information provided by you is accurate, current, and complete.
• We reserve the right to refuse, cancel, or limit any order at our sole discretion, including in cases of suspected fraud, unauthorised or illegal activity, or unavailability of stock.
• The Firm reserves the right to suspend or terminate any customer account without notice where fraudulent activity, abuse of promotional offers, excessive returns, chargeback abuse or violation of these Terms is suspected.
• Payment must be made in full at the time of purchase via our secure, third-party payment gateway. We do not store your card or payment credentials. We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us
• In case of payment failure or non-realisation of funds, your order will not be processed. Any amount debited in error shall be refunded in accordance with Part C (Cancellation, Return, Exchange & Refund Policy) below.
• The Firm reserves the right to cancel any order arising from typographical errors, pricing errors, incorrect discounts, system glitches or technical errors. In such cases, the Customer shall be refunded the amount actually received by the Firm without any further liability.
• Promotional coupons, vouchers, loyalty points and discount codes are non-transferable, have no cash value and may be withdrawn, modified or cancelled at any time without prior notice.
• Customers shall first contact the Firm’s customer support to resolve any payment-related dispute before initiating a chargeback through their bank or payment provider. Where a chargeback is found to be fraudulent or unwarranted, the Firm reserves the right to recover all associated costs, including legal expenses and payment gateway charges.

5. Shipping & Delivery

All orders are shipped in accordance with our Shipping & Delivery Policy set out in Part B below, which forms an integral part of, and is incorporated into, these Terms.

6. Cancellations, Returns & Exchanges

Cancellations, returns, exchanges, and refunds are governed by our Cancellation, Return, Exchange & Refund Policy set out in Part C below, which forms an integral part of, and is incorporated into, these Terms.

7. Intellectual Property

All content on this Site including images, logos, text, graphics, designs, and other materials is the property of Saj Shringar or its licensors and is protected under applicable Indian and international intellectual property laws. You may not reproduce, distribute, or use any such content without our prior written consent.

8. User Conduct

You agree that you shall not:

• use the Site for any unlawful or unauthorised purpose;
• transmit any virus, malware, or code of a destructive nature;
• interfere with, disrupt, or attempt to gain unauthorised access to the operation or security of the Site; or
• engage in any activity that impairs the Site or another user’s ability to use it.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of such websites and encourage you to review their respective terms and policies before use.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Saj Shringar, its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of, or inability to use, our Site or products, including any loss of profits, data, or goodwill.

11. Indemnification

You agree to indemnify and hold harmless Saj Shringar, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and reasonable expenses (including legal fees) arising out of your breach of these Terms or misuse of the Site.

12. Force Majeure

Saj Shringar shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, pandemics, strikes, government restrictions, or courier/logistics disruptions.

13. Privacy

Your use of the Site is also governed by our Privacy Policy, which describes how we collect, use, and safeguard your personal information, and which is incorporated into these Terms by reference.

14. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the details of the Grievance Officer are set out below. The Grievance Officer shall acknowledge your complaint within 48 (forty-eight) hours of receipt and endeavour to redress it within one (1) month from the date of receipt.

• Email: sajshringar01@gmail.com
• Phone: +91 98671 77087

15. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Subject to Clause 16 below, any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra, India.

16. Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the parties shall first attempt to resolve the matter amicably through good-faith discussion within 30 (thirty) days. Failing such amicable resolution, the dispute shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by mutual consent, seated in Mumbai, and conducted in the English language.

17. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with the Privacy Policy, Shipping & Delivery Policy, and Cancellation, Return, Exchange & Refund Policy, constitute the entire agreement between you and Saj Shringar in relation to your use of the Site, and supersede all prior agreements and understandings.

19. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:

• Email: sajshringar01@gmail.com
• Phone No.: +91 98671 77087

PART B — SHIPPING & DELIVERY POLICY

At Saj Shringar, we strive to provide timeless, high-quality handloom sarees and premium silks, crafted with care and attention to detail. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed on the Site, both within India and internationally.

1. Domestic Shipping (Within India)

• We offer free shipping across India on orders valued above ₹4,999. All prices are inclusive of GST.
• Shipping charges, wherever applicable, are based on basket size. Where the basket size becomes voluminous, a nominal oversized-packaging charge applies to ensure safe delivery of all items ordered, as set out in the table below.
• Billing Address refers to the address at which you receive credit card/payment statements. Shipping Address refers to the address at which the order is to be delivered. The shipping address cannot be changed once an order has been placed.
• You are responsible for providing an accurate, complete, and valid address and PIN code at the time of placing an order. We shall not be liable for delivery delays, and no refund shall be payable, where such delay arises from an incorrect or incomplete address provided by you, or from other causes beyond our reasonable control.
• Once an order is placed, you may track its status on our website. Our customer care team is available on weekdays between 9:30 AM and 6:30 PM IST, or by email at sajshringar01@gmail.com. A tracking code will be shared with you once the order is dispatched.

Domestic Shipping Charges

2. International Shipping

• We ship internationally to multiple countries and offer free international shipping on orders valued at ₹39,999 and above.
• Oversized-packaging charges may apply depending on cart weight and the number of products ordered. All applicable shipping and handling charges are calculated and displayed at checkout, before payment.
• Shipping charges do not include customs duties, import duties, VAT, or other local taxes of the destination country, which vary by jurisdiction and cannot be predetermined or communicated by us in advance.
• We are responsible for compliance with India’s export and customs laws only. The consignee is responsible for the products’ entry into the destination country and for compliance with all applicable local laws, including payment of customs duty, import duty, VAT, or other government taxes payable on arrival.
• Customers will be required to pay applicable customs charges directly to our international shipping partners (DHL/FedEx) upon delivery, or as per the relevant carrier’s payment process. The shipment will be released and delivered once such duties are settled.
• If, for any reason, an order is not cleared by customs in the destination country, we may, at our sole discretion, consider refunding the order amount after deducting shipping costs, return/duty charges, and any other costs incurred in processing and shipping the order.
• A dress material measuring up to 5 metres is treated as a single product for the purposes of the tables below.

International Orders Below ₹39,999

International Orders Above ₹39,999

3. Order Tracking, Delays & Liability

• Delivery timelines may vary depending on destination and product availability, and are indicative rather than guaranteed.
• We are not responsible for delays caused by courier or logistics service providers, customs clearance, or other circumstances beyond our reasonable control.
• For international customers, VAT, import duties, and local taxes are borne directly by the customer and are payable to our courier partner at the time of delivery. As these charges vary by country and are governed by local regulations, we are unable to determine or communicate them in advance.
• Orders returned due to an incorrect address, refusal to accept delivery, repeated failed delivery attempts or non-availability of the Customer may be cancelled by the Firm. Any refund shall be subject to deduction of shipping, return freight, handling and other incidental charges.
• If delivery cannot be completed due to the Customer’s absence, refusal to accept delivery, incorrect contact details, incorrect address, change in address after placing the order or failure to cooperate with the delivery partner, the Firm reserves the right to deduct shipping, handling, storage and return charges from any refund payable.
• Orders returned due to an incorrect address, refusal to accept delivery, repeated failed delivery attempts or non-availability of the Customer may be cancelled by the Firm. Any refund shall be subject to deduction of shipping, return freight, handling and other incidental charges.
• Refusal to accept delivery without a valid reason shall be treated as a cancellation after dispatch, and the Firm shall be entitled to deduct all applicable shipping, return shipping, packaging and handling charges before processing any refund. 

PART C—CANCELLATION, RETURN, EXCHANGE & REFUND POLICY

This Policy sets out the terms on which you may cancel an order, or return or exchange a delivered product, and how any applicable refund will be processed.

1. Return & Exchange Window

You may request a return or exchange of an eligible item within 7 (seven) days from the date of delivery.

2. Cancellation Policy

• Orders may be cancelled only before they have been shipped. To cancel, log into your account and select ‘Cancel Order’ next to the relevant order, or contact us via WhatsApp with your order details.
• Where an order is cancelled before shipping, the entire amount paid will be refunded to the original mode of payment.
• Orders that have already been shipped cannot be cancelled and may only be returned in accordance with this Policy once delivered.

3. Eligibility for Returns

• Products must be unwashed and properly packed to be eligible for return. The Customer shall record a continuous and unedited unboxing video clearly showing the sealed package being opened and the alleged defect, if any. No claim relating to damage, shortage, wrong product, or manufacturing defect shall be entertained in the absence of such unboxing video.
• Products purchased during any sale, discount, promotional campaign, clearance sale, festive offer, coupon-based offer, or special pricing event shall be eligible only for exchange or store credit, unless expressly stated otherwise by the Firm.
• Where only part of the products included in a bundle offer (for example, ‘Buy 2 Get 1 Free’ or ‘Buy 3 Get 50% Off’) is returned, the applicable bundle discount may be re-calculated or forfeited, and the refund adjusted accordingly. The Firm reserves the absolute right to reject any partial return request where acceptance of such return would defeat the purpose of the promotional offer or result in unjust enrichment of the Customer.
• Any refund approved shall be limited only to the net amount actually paid by the Customer after giving effect to all applicable deductions, adjustments, promotional benefits, shipping charges, and taxes, as determined by the Firm.

4. Non-returnable items

• The Firm shall not accept any return, exchange, replacement, or refund request on account of any of the following reasons, which shall not be treated as defects or deficiencies in the Product:
• Minor variations in colour, shade, texture, print, finish, size, weight, or appearance arising from the manufacturing process, lighting conditions, photography, image editing, screen/display settings, monitor resolution, or natural characteristics of the Product;
• Slight variations in the quality, feel, softness, thickness, weave, stitching, dimensions, fitting, or finish of the Product that do not materially affect its intended use or functionality;
• The Customer’s personal dislike or change of mind regarding the colour, design, pattern, style, material, fit, comfort, or appearance of the Product;
• Minor loose threads, creases, wrinkles, fold marks, packaging impressions, or other insignificant cosmetic variations that are customary in the textile, apparel, and fashion industry;
• Any expectation mismatch where the Product substantially conforms to the description, specifications, and images provided on the Firm’s website or platform.
• Products that have been worn, washed, altered, ironed, dry-cleaned, perfumed, stained, damaged, soiled, or otherwise used by the Customer shall not be eligible for return, exchange or refund. Products returned without original tags, labels, invoices, packaging, freebies or accessories may be rejected at the Firm’s sole discretion.
• The Firm shall have the sole and absolute discretion to determine whether any variation constitutes a genuine manufacturing defect or is merely a permissible variation inherent to the nature of the Product. The decision of the Firm in this regard shall be final and binding.

5. Right to reject fraudulent claims

The Firm reserves the right to reject any return, exchange or refund request where it reasonably believes that:

• the Product has been used, altered or damaged after delivery;
• the Product returned is different from the Product originally shipped;
• the Customer has submitted false, misleading or fraudulent information;
• the Customer has repeatedly abused the return policy; or
• the return request is otherwise inconsistent with these Terms.

Initiating a Return or Exchange

• Visit our returns page at sajshringar.com/refund-policy.
• Enter your Order ID together with the mobile number or email address used to place the order.
• Follow the instructions provided to complete your return or exchange request.
• Return requests will be accepted only through the process set out above. Requests made via email, social media (Facebook/Instagram) chat, or telephone call alone will not be accepted.

6. Damaged or Tampered Packages

• If a package appears tampered with or damaged at the time of delivery, please refuse to accept it and return it to the delivery personnel.
• Please also notify us promptly at sajshringar01@gmail.com, quoting your Order ID, so that we may assist you further.

7. Return Shipping

• Where reverse pick-up is available at your location, our courier partner will collect the product from your address.
• Where reverse pick-up is not available, you may self-ship the product to us using a reliable courier service after raising a return request. Please ensure the product is unused, unwashed, and that all tags are intact.
• Reasonable return courier charges will be reimbursed by us upon successful processing of the return.
• When handing a product to the courier for return, please retain a receipt (physical or digital). In the event a return shipment is lost in transit, we will require this proof of dispatch from you.

8. Refund Processing

• Refunds will be initiated within 48 (forty-eight) hours of the return being approved by our returns team, and processed within 4–7 days of the returned product being received at our warehouse.
• Once initiated, refunds typically take 3 to 5 working days to reflect in your original mode of payment, depending on your bank or payment provider.

9. Contact Information

For any questions or assistance regarding cancellations, returns, exchanges, or refunds, please contact us at:

• Email: sajshringar01@gmail.com
• Phone: +91 98671 77087